GO Custom Data Services Terms and Conditions

If you choose to include the GO Custom Data Services in your order form, these supplementary terms will become applicable, in addition to our Master License Terms and Conditions Agreement ("Agreement"). By adding this service to your order, you consent to adhere to both the general terms outlined in the Agreement and these specific terms related to the Program.Should there be any discrepancies between the Program-specific terms and the Agreement, the terms outlined for the Program will take precedence.


a. The Parties shall make commercially reasonable efforts to have the Services commence on the Service Start Date as set forth on the Order Form.

b. The initial term of this Addendum shall be three (3) months from the Service Start Date (the “Initial Term”). After the Initial Term, this agreement will automatically renew for an additional 3-month term (Regular Term) unless either party provides written notice of their intent not to renew, at least thirty (30) days before the end of the term.


Payment Schedule: Customer shall pay CIENCE for the Initial Term in a single payment that must be received within fifteen (15) days of Order Form execution or three (3) days prior to the Service Start Date, whichever comes earlier. Subsequent payments for Regular Terms are due and payable on the next day following the end of the last paid period of service. Such Fees shall be payable via an automatic withdrawal from a Customer account. If payment for the Initial Term is not received as set forth in this Section, CIENCE reserves the right to move the Service Start Date based on CIENCE's operational availability to a date after payment is received.

Out-of-Pocket Expenses / Invoice Procedures

Customer will not be charged any out of pocket expenses, except for those stated on the Order Form, or as mutually agreed between the Parties in writing. Invoices shall be submitted as described in the Order Form via CIENCE’s subscription billing system prior to the first day of the Initial Service Term. Invoices are due upon receipt and payable in accordance with the Order Form and the Terms and Conditions.

Team Expectations



Working Days

20 Days / Month

Working Hours

160 Hours / Month

Scope of Work - Researcher

Research Related Tasks that can be assigned by the Customer include:

  • Identifying prospect companies for Customer using the Customer's Ideal Client Profile (ICP) details
  • Enriching data elements defined by Customer including but not limited to:
  • Contact details: phone, email, address, social media profiles, etc.
  • Company Details: Employee size, verticals, industries, revenue, etc.
  • Sales Intelligence: Specific data on company or individual determined by Customer. Example: Salesforce user Y/N, decision  maker hobbies, funding research, etc.
  • Customer database enrichment
  • Cleaning and scrubbing data in Customer lists (email, phone, etc.)
  • Augmenting contacts; adding contacts to database that Customer does not have
  • Updating contacts: ensuring contacts are still working at prospect company and replaced with new contact if they have left prospect company
  • Adding Sales Intelligence to Customer database
  • Custom and/or On-demand research. 
  • If utilized as part of CIENCE SDR services the researcher will coordinate with SDR Services to support services under that SOW

Customer understands that different tasks have different outputs. Below are examples of ICP changes that can alter output positively or negatively.

  • Change in vertical or size of company being researched
  • Adding and/or removing data points
  • Adding and/or removing sales intelligence
  • # of contacts requested per company researched
  • US vs Non-US research

Deliverable Materials - Researcher

As part of the Customer’s project, CIENCE will be responsible for the research to deliver the following data:

  • Decision Maker First / Last Name
  • Contact Role
  • Personal Email Address
  • A binary field for whether email is valid or not (Email Confidence Level)
  • Additional data elements as requested by Customer

Set-Up & Kick-Off Responsibilities - Researcher

Set up and kick off will start on the Service Start Date. CIENCE will coordinate the schedule of each lead researcher, schedule for file transfer options for receiving and delivering lead lists to and from Customer. Customer will provide file format requirements and/ or access to Customer's CRM to CIENCE at kickoff. Customer will provide CIENCE with a suppression list to avoid duplicates. Customer can also give CIENCE access to CRM to match against existing contacts and/or support Customer in uploading new contacts to CRM.

  • Customer and CIENCE will review Customer ICP and initial test lists.
  • Customer and CIENCE will review desired titles and order of priority.
  • Customer and CIENCE will review generation vs enrichment needs.
  • Customer and CIENCE will review data points and estimated outputs.
  • Customer and CIENCE will review "Suppression"/"Do not research" list.
  • CIENCE will complete all research data available, according to the data points provided by Customer.
  • CIENCE will conduct testing and quality control for all gathered email data before sending lead files to Customer and Customer will indicate results in the lead file.

Modifying any required lead data points may result in higher or lower number of generated or enriched leads.

Customer Responsibilities - Researcher

The Customer will provide CIENCE with the following:

  • Ideal Customer Profile
  • Customer’s Point of Contact to pass information to and engage with questions