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24 companies like Genesys
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Genesys

genesys.com
Genesys is a B2B AI-powered customer experience platform that helps organizations orchestrate human and AI workforce interactions across voice, digital, and omnichannel experiences. With Genesys Cloud CX, it serves more than 8,000 organizations worldwide — from SMBs to global enterprises — to improve customer loyalty and operational efficiency.
TMGLARSRTSMDCJJA
19905000+ emp
Menlo Park, California
Software Development
NAICS 5112
TECH STACK
ASP.NETAmazon Web ServicesCloudflareExpressGoogle CloudGoogle Cloud CDNHSTSHTTP/3IISMySQLNode.jsPHP
Genesys campaignconsultative3000 target
Companies like Genesys — Software Development, 5000+
“Modernize customer-facing operations with an AI-powered omnichannel platform that improves service quality, agent productivity, and journey orchestration at scale.”
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Companies 45
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Companies like Genesys — competitors and alternatives

CompanyWhat they doLocationSizeHiring
WRAAAV
Genesys is a B2B AI-powered customer experience platform that helps organizations orchestrate human and AI workforce interactions Menlo Park, California5000+
MTDCML
Avaya is a critical communications infrastructure and contact center software company that provides cloud communications, contact Morristown, New Jersey5000+
SSAAJA
NiCE is an enterprise AI platform that powers 20B+ customer interactions a year for organizations in 150+ countries, delivering coHoboken, New Jersey5000+
Talkdesktalkdesk.com
KPCBEM
Talkdesk builds Customer Experience Automation (CXA) — a platform of autonomous, multi-agent AI that orchestrates the full customeSan Francisco, California1001-5000
Five9 is a cloud-native contact center platform (CCaaS) that delivers AI-powered customer experience (CX) solutions, combining humSan Ramon, California1001-5000
RingCentralringcentral.com
DGJCFS
RingCentral (NYSE: RNG) is a global AI-powered business communications platform that combines business phone, SMS, contact center,Belmont, California5000+
CSJAHA
Cisco is a worldwide technology company that has securely connected the world for more than 40 years, now delivering AI-powered soSan Jose, California5000+
InfinityCTI Inc.infinitycti.com
InfinityCTI Inc. is a San Diego-based telecommunications company that has delivered telephony IVR on-premises and hosted solutionsSan Diego, California11-50
Buzzerbuzzer.ai
Buzzer.ai builds custom AI voice agents that integrate into legacy telephony systems and contact centers — connecting Cisco, Avaya
Strategic Contactstrategiccontact.com
Strategic Contact is an independent contact center consulting firm founded in 2004 from Beaverton, Oregon, that helps clients planBeaverton, Oregon1-10
Sage Advantagesageadvantage.com
Sage Advantage is a customer experience and quality management firm based in Scottsdale, Arizona, that combines AI, technology, anScottsdale, Arizona11-50
Enghouse Interactiveenghouseinteractive.com
THDBDB
Enghouse Interactive is a contact center and customer experience software vendor that builds AI-powered contact center platforms,
Nice Cxone is a Computer Software company based in Sandy, Utah, founded in 1997 and operating with 1001-5000 employees in the SoftSandy, Utah1001-5000
Novusentertainmentnovusentertainment.com
Sarasota Avionicssarasotaavionics.com
Sarasota Avionics is a general aviation avionics sales, installation, and repair company operating 5 FAA-certified repair stationsTallevast, Florida11-50
Enzo Biochemenzo.com
Enzo Biochem is a biotechnology company based in Farmingdale, New York, with a 45+ year history of innovation in biomedical researFarmingdale, New York51-200
Technology Trends Group (TTG) is a Virginia-based Telecom/IT consulting firm founded in 1997 that helps public and private sector Arlington, Virginia1-10
Ivinex is a cloud-native CX orchestration platform that gives support, sales, and service teams a fully customizable interface to Bountiful, Utah11-50
Pegasystemspegasystems.com
Pegasystems (NASDAQ: PEGA) provides a low-code platform with AI-powered decisioning and workflow automation that helps leading orgWaltham, Massachusetts201-1000
Human Numbershumannumbers.com
Human Numbers is a workforce forecasting and scheduling service for call centers, founded in 2008 and based in Milton, Georgia, wiMilton, Georgia1-10
Callcopycallcopy.com
callcopy.com is a single-domain property owned and operated by Hallmark Cards, Inc. (Hallmark Media), which runs the Hallmark ChanColumbus, Ohio201-1000
Kiran Analytics, a Verint Company, is a workforce optimization and advanced analytics provider for financial institutions, deliverSAN DIEGO, California51-200
Symago LLCsymago.com
Symago LLC is a minority- and woman-owned IT company founded in 2001 from Gaithersburg, Maryland, that specializes in Interactive Gaithersburg, Maryland11-50
Liveops is a customer service outsourcing company that combines human agents with AI-powered technology to deliver voice, email, cSan Francisco, California1001-5000
Aircallaircall.io
Aircall is an AI-powered customer communications platform that combines a cloud phone system with AI assistants and AI agents to hNew York, New York201-1000
Tech Stack Advisingtechstackadvising.com
Tech Stack Advising is a boutique Systems Integrator founded in 2020 that assists businesses with contact center and cybersecurityFlorida, Florida1-10
GameChange Solutionsgamechange.com
GameChange Solutions is a Singapore-registered FinTech company that builds conversational CRM and digital onboarding software for
VoiceMetrixvoicemetrix.com
VoiceMetrix provides voice analysis and communication management software for the judiciary sector and federal government agenciesSYKESVILLE, Maryland1-10
Alvaria is a global enterprise contact center and proactive outreach orchestration platform built on the 2021 merger of Noble SystAtlanta, Georgia201-1000
Brightmetricsbrightmetrics.com
Brightmetrics is a contact center analytics platform that integrates with Genesys, Mitel, and RingCentral to turn contact center dPetaluma, California11-50
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Genesys is a B2B AI-powered customer experience platform that helps organizations orchestrate human and AI workforce interactions across voice, digital, and omnichannel experiences
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Frequently asked questions about Genesys

What does Genesys do?

Genesys is a B2B AI-powered customer experience platform that helps organizations orchestrate human and AI workforce interactions across voice, digital, and omnichannel experiences. With Genesys Cloud CX, it serves more than 8,000 organizations worldwide — from SMBs to global enterprises — to improve customer loyalty and operational efficiency.

Who are Genesys's competitors?

Companies like Genesys include Avaya, NiCE, Talkdesk, Five9, RingCentral. See the full list of 24 competitors and alternatives above.

How many employees does Genesys have?

Genesys has approximately 5000+ employees and is in the Software Development industry.

Where is Genesys headquartered?

Genesys is headquartered in Menlo Park, California.

What industry is Genesys in?

Genesys operates in the Software Development industry.

Who are the decision-makers at Genesys?

Key decision-makers and buying contacts at Genesys are listed above, including leaders across executive, finance, sales and operations.