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SpiceCSM

spicecsm.com
SpiceCSM is a contact center software platform that enables contact center features on top of a company's existing applications, delivering a unified desktop experience. The company has operated since 2008 from Potsdam, New York.
200811-50 emp
Potsdam, New York
Call Center, Cloud Computing, Customer Service, PaaS, SaaS, Software
NAICS 561422, 5112, 513210, 5416, 621111
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SpiceCSM campaignconsultative3000 target
Companies like SpiceCSM — Call Center, Cloud Computing, Customer Service, PaaS, SaaS, Software, 11-50
“Add the features of a next generation contact center to your existing applications — one desktop and so much more.”
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Companies 41
Decision-makers 22
Emails 20
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Companies like SpiceCSM — competitors and alternatives

CompanyWhat they doLocationSizeHiring
SpiceCSMspicecsm.com
SpiceCSM is a contact center software platform that enables contact center features on top of a company's existing applications, dPotsdam, New York11-50
GLTMTS
Genesys is a B2B AI-powered customer experience platform that helps organizations orchestrate human and AI workforce interactions Menlo Park, California5000+
Five9 is a cloud-native contact center platform (CCaaS) that delivers AI-powered customer experience (CX) solutions, combining humSan Ramon, California1001-5000
Nice Cxone is a Computer Software company based in Sandy, Utah, founded in 1997 and operating with 1001-5000 employees in the SoftSandy, Utah1001-5000
Talkdesktalkdesk.com
DAMSEM
Talkdesk builds Customer Experience Automation (CXA) — a platform of autonomous, multi-agent AI that orchestrates the full customeSan Francisco, California1001-5000
8x8 (NASDAQ: EGHT) is a communications platform company that connects people and organizations through the 8x8 Platform for CX, whCampbell, California1001-5000
Aircallaircall.io
Aircall is an AI-powered customer communications platform that combines a cloud phone system with AI assistants and AI agents to hNew York, New York201-1000
RingCentralringcentral.com
DMAZCL
RingCentral (NYSE: RNG) is a global AI-powered business communications platform that combines business phone, SMS, contact center,Belmont, California5000+
CHBBMF
Avaya is a critical communications infrastructure and contact center software company that provides cloud communications, contact Morristown, New Jersey5000+
Freshworksfreshworks.com
JARGCP
Freshworks Inc. (NASDAQ: FRSH) builds unified service software for the AI era, offering enterprise-grade customer experience (CX) San Mateo, California5000+
Intradiemintradiem.com
VKDDKD
Intradiem is the leader in Dynamic Workforce Orchestration — real-time workforce automation software for large, structured teams iMarietta, Georgia201-1000
LBKNGG
Zendesk is a B2B AI-powered customer service platform that helps companies manage customer interactions across support, sales, mar
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Callcap is a call tracking and monitoring solution for companies that want to measure marketing effectiveness and improve staff peWichita, Kansas11-50
Zang is a communications platform-as-a-service that lets developers build voice and SMS applications for mobile devices, computersClarence Center, New York1-10
Freshcallerfreshcaller.com
Zoom is a video conferencing and online meetings platform offering video conferencing, web conferencing, online meetings, and screSan Jose, California1-10
Dialpad is an AI-native communications platform that combines contact center software with agentic AI to turn customer conversatioSan Ramon, California1001-5000
Salesforcesalesforce.com
Salesforce is a #1 AI CRM platform where humans with agents drive customer success together with AI, data, and Customer 360 apps oSan Francisco, California5000+
Cisco is a worldwide technology company that has securely connected the world for more than 40 years, now delivering AI-powered soSan Jose, California5000+
Intercomintercom.com
Intercom is an AI-powered helpdesk platform that combines Fin, its natively integrated AI Agent, with a modern helpdesk workspace San Francisco, California1001-5000
Zoho is a 29+ year-old Indian business software company that sells an all-in-one suite of 55+ applications — including CRM, Mail,
NiCE is an enterprise AI platform that powers 20B+ customer interactions a year for organizations in 150+ countries, delivering coHoboken, New Jersey5000+
Mitel is a global provider of unified communications and collaboration software, delivering voice, messaging, and video solutions
HubSpot is a leading agentic customer platform that provides marketing, sales, service, and website management software to help buCambridge, Massachusetts5000+
Help Scouthelpscout.com
Help Scout is a customer support platform that helps businesses manage support across all their support channels, serving 12,000+ Boston, Massachusetts201-1000
ServiceNowservicenow.com
ServiceNow (NYSE: NOW) is a cloud-based enterprise software platform that unifies people, processes, and systems across IT, CRM, sSanta Clara, California5000+
Vonage is a cloud communications platform provider that delivers unified communications, contact center solutions, and programmablHolmdel, New Jersey1001-5000
Kustomerkustomer.com
Kustomer is an AI-native customer experience platform that unifies customer data, conversations, and AI-powered workflows into oneNew York, New York201-1000
Twilio is a Customer Engagement Platform (CEP) that enables companies to build direct, personalized customer relationships throughSan Francisco, California5000+
JustCalljustcall.io
JustCall is an AI-powered communication platform for high-growth sales and support teams, offering AI Voice Agents, advanced dialePalo Alto, California51-200
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Frequently asked questions about SpiceCSM

What does SpiceCSM do?

SpiceCSM is a contact center software platform that enables contact center features on top of a company's existing applications, delivering a unified desktop experience. The company has operated since 2008 from Potsdam, New York.

Who are SpiceCSM's competitors?

Companies like SpiceCSM include Genesys, Five9, Nice Cxone, Talkdesk, 8x8. See the full list of 24 competitors and alternatives above.

How many employees does SpiceCSM have?

SpiceCSM has approximately 11-50 employees and is in the Call Center, Cloud Computing, Customer Service, PaaS, SaaS, Software industry.

Where is SpiceCSM headquartered?

SpiceCSM is headquartered in Potsdam, New York.

What industry is SpiceCSM in?

SpiceCSM operates in the Call Center, Cloud Computing, Customer Service, PaaS, SaaS, Software industry.

Who are the decision-makers at SpiceCSM?

Key decision-makers and buying contacts at SpiceCSM are listed above, including leaders across executive, finance, sales and operations.