CIENCE has named operations specialist Michele Crocker as Chief Operating Officer, moving into a newly created role as our company continues to experience unprecedented growth. She will be responsible for implementing operational strategies and building best-in-class teams for the organization.
“Coming off of record growth, our opportunity pipeline is growing faster than ever. Michele joins the company at a pivotal time to give us greater leadership capacity to cover more ground, assess more opportunities, and speed decision-making to best serve customers.” —John Girard, CEO of CIENCE.
Michele joined CIENCE earlier this year after more than twenty years in various operations roles with companies such as British Airways, UPS, DHL Express, and Herbalife. She recently served as chief customer officer at Cardiff Martech, where she was responsible for advising organizations on how to fix call and contact center operations and optimize staff.
In her new position at CIENCE, Michele will implement innovative strategies for teams while training the internal staff on how to scale efficiently. Her previous experience as a strategic leader of large contact centers and customer service operations has given her the top operational leadership skills needed to deliver our strategic agenda.
“We are increasing the leadership bench strength to ensure a high-performing team, focused on world-class SDR training and sales enablement strategies, frontline leadership training, and coaching programs,” said Michele Crocker, COO at CIENCE.
“Michele learned from the ground up and progressed because of her leadership, proven results, and commitment to operational excellence. I have no doubt she will effectively lead our operations team while preserving and evolving our cherished culture.” —Eric Quanstrom, CMO at CIENCE
Some initiatives include upgrading processes to ensure top operational status with robust SOPs and a focus on driving a culture of continuous improvement.
“Our new organizational design aligns our leadership talent to our strategic objectives: to deliver the highest client experience and value, be the employer of choice, and be a great place to work with operational excellence.” —Michele Crocker, COO at CIENCE
About Our COO
Michele Crocker has been honored by her peers by serving as the Southwest Regional President for the Society of Consumer Affairs Professionals and achieving the Certified Center of Excellence award from Purdue University. Michele completed her Master’s degree at the Thames Valley College, London, and attended the Executive Leadership program in Strategic Customer Service at Harvard University.